If you have any questions about an order, please Contact us at (865) 556-0543 or


Delivery to the United States

$9.95 Ground Shipping

Up to 2-3 business days. Please anticipate a 2-3 day processing delay as we observe social distancing and keep our team safe. 

Ground Shipping

Up to 5 Days

Time is stated in business days, excluding weekends and holidays. Delivery times are estimates to most addresses.

Shipping is offered by USPS, UPS or other common carriers of The Derm Bar MD's choosing. “Shipping Time" DOES NOT refer to the time it takes for The Derm Bar MD to process an order and/or deliver it to the carrier for shipment. 

Monday thru Saturday, excluding U.S. federal holidays. Please note, shipping time is based on business days only. (Sunday is not counted as a business day.)

Once your product has shipped you will receive a shipping confirmation email with tracking information. 

Refused shipments and packages that have failed delivery will be returned to The Derm Bar MD and assessed a $15 Non-Delivery fee. The Non-Delivery fee will be charged to the payment form selected during checkout, and will be subtracted from any refund.

Returns and exchanges

Due to the nature of our products, we are unable to return products. All sales are final.

We are happy to exchange any product that arrives defective with prompt notice. Please email in the event you need an exchange.